PRIVACY STATEMENT

Country Vet and its affiliates recognise that your privacy is very important to you. Providing your personal information is an act of trust that we take that very seriously. Country Vet will not sell, trade, give or rent any information obtained from you to a third party.

Country Vet may from time to time amend, update, or change this Statement. You should check this page periodically for changes to this Privacy Statement.

We acknowledge that we will collect and store information about you as part of offering services on the Website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principles in relation to the information you give to us about you.

   1. Collection

      Country Vet collects the personal data that you volunteer on registering for Country Vet on our website, or through other forms, or by email.

      This information will only be collected by lawful and fair means.

      In order to register with the Country Vet Website we require some basic information about you. We also allow you to provide additional non-required information on registration and at other times. Only information marked, as 'required' during registration is needed to use services on the Website. This information is used for identification purposes and to contact you when necessary.

      As you browse the Country Vet Website we may log the IP address of your computer, session details, and domain name to evaluate which parts of the Website you visit and how long you stay there. We do not link your computer's IP address with any other information you have submitted to us. While a countryvet.com.au user's session may be tracked, all users remain anonymous when tracked.

      IP tracking information is aggregated with tracking data from all site visitors to measure number of visits, average time spent on the Website, pages viewed, and to help diagnose problems with our server.

   2. Use and disclosure

 Country Vet requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.

   3. Data quality

Country Vet will take reasonable steps to ensure that information we have about you is accurate, complete and up to date when we collect and use it.

   4. Data security

Country Vet will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times.

Country Vet will limit access to your personal information to employees and data processors that need it to carry out the service provided by us except where we inform you otherwise. Our employees and data processors are obliged to respect the confidentiality of clients' and website visitors' personal data. Country Vet will reinforce with other employees the policies and practices in relation to safeguarding personal information of clients and visitors, preventing its unauthorised access, use or disclosure, and ensuring its proper handling.

      Our website has policies, rules and measures in place to protect the visitor's personal data from:

         1. Unauthorised access;
         2. Improper use;
         3. Alteration;
         4. Unlawful or accidental destruction; and
         5. Accidental loss.

      Openness

Country Vet will be honest and open with you about the type of personal information that is collected about you and the actual use of any such information. By giving out your personal information, or filling in the entry or application form, you have consented to the use of this information in future, for marketing campaigns that Country Vet feels you may be interested in.

 At any time you have the option to opt out from receiving any future marketing material by contacting us on support@countryvet.com.au

      Access and correction

 If you provide us with satisfactory personal identification, such as your login details, countryvet.com.au will let you have access to the information we keep about you and give you the opportunity to have that information corrected if it is found to be incorrect.

 Further, if Country Vet is not able to release details of personal information to you, then we will provide you with reasons for any denial of access or correction.

   5. Anonymity

      You can access our web site home page and browse the public area of the Country Vet Website without disclosing personal information.

 Country Vet will, wherever it is lawful and practicable, give you the option of not identifying yourself to us except where it is necessary to use our Website services.

   6. Transfer of Data

 Country Vet will take reasonable steps to ensure that if any information you give us about you will remain subject to the protection given by our Privacy Statement or another statute or binding scheme which is substantially similar to this Privacy Statement.

   7. Sensitive information

 Country Vet will not collect information that is considered highly personal or highly sensitive about you. For example, information relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or in relation to your health will not be collected by us.

   8. Cookies

Country Vet uses cookies to hold session information, improve security during a visitor's session online, ensure effective advertising tailored to the visitor's needs, and provide you with your information.

We store the following information in cookies: your unique user ID

 You can use your browser to disable cookies; Country Vet is not liable for any errors which may be encountered with the Website as a result.

   9. Client and Visitor Choice

By registering with Country Vet you have chosen to receive promotional or marketing information from our web site or organisation and/or affiliates and alliances. At any time you can Opt out from receiving such Information by sending a request to Opt Out using any of the following methods:

      Postal Address:     P.O. Box 2388

                                Bendigo DC 3554

     Email:                   support@countryvet.com.au

      Telephone:          1800 426142

      Facsimile:             03 54426119


  10. Coverage and Complaints

      Our Privacy Statement covers Country Vet Wholesaling Pty Ltd ACN 098 037 784   and the Country Vet Website:

      If you would like to make a complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Statement, you should contact us using the following methods:

       Postal Address:     P.O. Box 2388

                                Bendigo DC 3554

     Email:                   support@countryvet.com.au

      Telephone:          1800 426142

      Facsimile:             03 54426119

11. Refererral by Veterinaraians

If you have been referred to the Country Vet Store website by your local veterinarian, we ask for you to advise us of this information when you register as a member. Your nominated veterinarian may receive a commission as a result of you registering them as your referring vet.

It is not a condition of membership that you must nominate a vet as referring you to the Country Vet website.

If you nominate a vet having referred you to the Country Vet site, this information will not be disclosed to the vet. The vet will not be notified at any time of any purchases made by a particular customer or entity , or any contact details of a customer of Country Vet